Question:
I am getting a new Listing and the neighbours are very strange, wandering outside and becoming quite intrusive whenever visitors come to see the property. According to my clients, they did the same thing when the home was listed last year, and it turned off a lot of potential buyers. What can I do about this?
Answer:
This is a more common situation than you might think. Neighbour behaviour can have a real impact on the marketability of a property, but there are several practical and professional ways to manage it effectively:
- Lead with Kindness
Sometimes, a small gesture can go a long way. Approaching the neighbours with goodwill, perhaps with a gift card for a local coffee shop or pizzeria, and thanking them for their “patience” during the sale period can defuse tension and build cooperation. A little kindness often turns potential interference into quiet support. - Be Present and Proactive
If the neighbours are particularly intrusive, plan to be present during showings. This allows you to manage the situation in real time and ensures that buyers have a comfortable experience. You can also speak to the neighbours directly ahead of time, explaining that there may be more traffic due to your marketing efforts and thanking them in advance for their understanding. - Explain the Consequences
If the problem continues, a polite but honest conversation may help. Let the neighbour know that disruptive behaviour can affect buyer perception and potentially lower the sale price. If that happens, it may also reduce the value of surrounding properties, including theirs. This simple reality often changes their attitude quickly. - Highlight the Impact on Property Values
Many homeowners do not realize that if a neighbouring home sells for less because of their actions, this can influence future appraisals or refinancing on their own property. Making this point can help them see the broader implications of their behaviour. - Add a Layer of Deterrence
Installing visible security cameras, with proper notice to comply with privacy laws, can discourage loitering and interference. Most people prefer not to be recorded, and this simple step can restore peace quickly. - Take Legal Action as a Last Resort
If the interference persists despite polite communication, your clients may consider having a lawyer issue a formal cease-and-desist letter. This can be an effective way to set clear legal boundaries and protect their rights without escalating the situation unnecessarily.
In short, the best approach is to start with diplomacy and professionalism, using kindness and communication to encourage cooperation. If that fails, there are firm but lawful ways to ensure the property can be marketed and sold without disruption.
Brian Madigan LL.B., Broker
www.OntarioRealEstateSource.com